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Email

Username and Password

To access your email account you must use your Username and the numeric PIN followed by your first name initial (uppercase) and last name initial (lowercase).

Student email format is your First Initial, Last Name and Month and Day of your Birthday in the Format of MMDD.

Example: Marcia Smith born on April 11, 2001 - Username: msmith0411

Your password is the numeric PIN you created when you initially applied to Motlow followed by your uppercase first name initial and lowercase last name initial.

Example: 789456Ms unless you have changed it since initially applying to Motlow.

Note, if you have contacted the Technical Help Desk for a password change to your student email, try using the date you contacted the Help Desk using the 6 digit format (MMDDYY) followed by a capital first name initial and a lowercase last name initial.

Access

Access your Motlow email account

Help

If you have problems accessing your Motlow email account, please email or call us and have your Motlow ID umber (also called Motlow A number) available:
NOTE: If you do not have your Motlow ID number and cannot locate your acceptance letter from Motlow, please go to the nearest campus location with a photo ID to obtain your Motlow ID number. The Help Desk cannot give out Motlow ID's unless in person with a photo ID.

  • Contact the Technical Help Desk at [email protected]
  • Call 931-393-1510
  • Online Support Technical Help Desk Support
  • Various Links and Resources Technical Help Desk Links and Resources
  • Technical Operations Help Desk Hours:

    Fall and Spring Semesters our hours are

  • Monday - Thursday 7:30am to 9:00pm and
  • Friday 7:30am to 4:30pm
  • Summer Semester and when classes are not in session, hours are

  • Monday - Friday 7:30am to 4:30pm

Check the Frequently Asked Questions and visit our links and resources page to find answers to about Motlow Email, passwords and PIN numbers and more.