Username and Password
To access your email account you must use your Username and the numeric PIN followed by your first name initial (uppercase) and last name initial (lowercase).
Student email format is your First Initial, Last Name and Month and Day Birthday in the Format of MMDD.
Example: Marcia Smith born on April 11, 2000 - Username: msmith0411
Your password is the numeric PIN you created when you initially applied to Motlow followed by your uppercase first name initial and lowercase last name initial.
Example: 789456Ms unless you have changed it since initially applying to Motlow.
Note, if you have contacted the Technical Help Desk for a password change to your student email, try using the date you contacted the Help Desk using the 6 digit format (MMDDYY) followed by a capital first name initial and a lowercase last name initial.
If you have problems accessing your student email account, please call us and have your Motlow ID umber (also called Motlow A number) available:
NOTE: If you do not have your Motlow ID number, the only way to get it is to go to the nearest campus location with a photo ID to obtain your ID number.
- Call 931-393-1510 and press option 1; or
- Call toll free at 800-654-4877 extension 1510; or
- Go to Technical Help Desk Support
- Go to Technical Help Desk Links and Resources