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Cindy Logan
Chief Information Officer
Technical Operations, Dept. 410
(931) 393-1512

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Technical Operations Help Desk

The Technical Operations Help Desk welcomes you. Here is some information to get you started.

Computer Login Procedures

If you are having trouble with a Motlow computer, telephone, or printer at one of our four campuses, please call the Technical Help Desk at ext. 1510, from any campus phone.

STUDENTS: Please have your student ID number available when you call or email us. If you are off campus please dial (931) 393-1510 option 1 or toll free (800) 654-4877, ext. 1510. You may also email us at, also please go to Links and Resources for more information.

FACULTY/STAFF: Please use the "Have a problem? Report It" button on the left margin of our page to create a ticket or call us at ext. 1510 option 1. Also visit the Links and Resources page for a variety of informational links.

Get Help

Be sure to email the appropriate office for assistance.

For the following Student issues, email or call (931) 393-1510 option 1 or toll free (800) 654-4877, ext. 1510, Faculty and Staff please send us a ticket using the Help Desk Ticket System/Portal.

  • Motlow computer, laptop or device
  • Telephone
  • Printer
  • Email
  • ITV
  • Software installation
  • MyMotlow PIN reset

For BANNER: Human Resources, Finance, Student, Financial Aid, and Advancement functionality email our Administrative Computing Dept. at

  • BANNER security
  • Argos, Intellecheck, Formfusion
  • Sciquest
  • Eprint
  • Workflow
  • Runner
  • Nelnet
  • Touchnet
  • DegreeWorks
  • BDMS
  • UC4
  • College Scheduler

For MSCC Online / D2L (Desire2Learn) assistance, email the Digital First Learning Dept. at

TN eCampus Students: If you are enrolled in TN eCampus and need assistance, please contact the TN eCampus Help Desk at 866-895-8429 or 855-664-1161 or contact the TN eCampus Helpdesk.

Help Desk Hours of Operation

During Fall and Spring Semesters our Technical Help Desk hours are

  • Monday - Thursday 7:30am to 9:00pm and
  • Friday 7:30am to 4:30pm

During Summer Semester and when classes are not in session, hours are

  • Monday - Friday 7:30am to 4:30pm

View our holiday schedule.

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