TN Promise at Motlow MyMotlow Academic ProgramsApply Now

Tech Support Frequently Asked Questions

How do I login to the different systems?

Click here for various login information.

I am at a Motlow computer and it says it is "locked", and only the person who locked it or an administrator can unlock it. What should I do?

Turn the computer off then back on. This will allow you to log in.

What are the Technical Help Desk hours?

  • Fall and Spring term hours are: Monday - Thursday 7:30am until 9:00pm, and Friday 7:30am - 4:30pm.
  • Summer term and when classes are not in session the Help Desk is open Monday - Friday 7:30am until 4:30pm.
  • Closed Saturday's and Sunday's
  • Can I connect my personal laptop to the Motlow Moore County network using wireless technology?

  • Yes, Students login to "Student; network, using the same username and password as your student email account.
  • Yes, Faculty, staff and adjuncts can login to Employee network, using the same username and password as your employee email account.
  • Motlow has wireless capabilities at all campuses/buildings.

  • I've been told to get Online, but I don't understand which system I need?

    This can be confusing.

    MyMotlow allows the student to apply for Admission, register for courses, check grades and schedules, pay bills, and various other administrative functions.

    MSCC Online/D2L is used once you have registered for a course and need to begin your class work. It is used by both Motlow Online Courses and TN eCampus courses. See differences below.

    Motlow Email allows you to check for important notices and announcement concerning classes, registration, etc.

    What's the difference between MSCC Online (D2L) and TN eCampus (formerly ROCC/RODP)?

    TN eCampus classes are offered online from the Tennessee Board of Regents through Motlow College. TN eCampus cost more than normal Motlow courses. Motlow also offers online courses. Motlow and TN eCampus use the D2L Learning Management System for course access but use different Usernames and password's. For Motlow State's D2L Help Desk email [email protected]; for TN eCampus Help Desk call 888-223-0023.

    I'm confused about PIN's and Passwords, What's the difference?

    Motlow has several systems that students need to access during their course of study: MyMotlow, MSCC Online/D2L and Email.

    Use the following guide:

    Student Email Accounts: Username is (First Initial, Last Name and MMDD of birth date)
    Password: Is the numeric PIN you created in MyMotlow followed by your capital first name initial and your lowercase last name initial.

    MyMotlow: You must use your Student ID (your student ID number begins with a capital A) and the password is the one you created when you filled out your application to Motlow.

    MSCC Online (D2L) ID: Login is (First Initial, Last Name and MMDD of birth date) Password: Same password as your Motlow student email account. For assistance with D2L/MSCC Online please email [email protected].

    I just changed my password and now neither the old or new password works.

    Close down all open Internet browser windows and then reopen Motlow's homepage and log back in.

    I am trying to access the library databases, but it is not working.

    Username is your Motlow student email username and password is the same password for your Motlow student email. If you continue to have trouble please contact the Library for assistance at 931-393-1670.

    I called the Helpdesk and they refused to tell me my PIN?

    Due to the federal government privacy act (FERPA), Motlow is careful giving out student information over the phone. Information to a third party is not allowed. In MyMotlow, you can click on the (I forgot My PIN/Password) tab, answer your personal question and then reset your PIN/Password. You can go to the nearest campus location, show proof of identification, and then someone will reset your PIN/Password.