Tech Support Frequently Asked Questions

How do I login to the different systems?

Click here for various login information.

I am at a Motlow computer and it says it is "locked", and only the person who locked it or an administrator can unlock it. What should I do?

Turn the computer off then back on. This will allow you to log in.

What are the Technical Help Desk hours?

As we are under the Pandemic Level 3 plan, hours of operation are currently Monday - Friday from 8:00 AM to 4:30 PM. After 4:30 PM, requests and tickets can still be submitted by emailing [email protected], and we will follow back on the next business day.

Can I connect my personal laptop to the Motlow Moore County network using wireless technology?

  • Yes, Students login to "Student; network, using the same username and password as your student email account.
  • Yes, Faculty, staff and adjuncts can login to Employee network, using the same username and password as your employee email account.
  • Motlow has wireless capabilities at all campuses/buildings.

  • I've been told to get Online, but I don't understand which system I need?

    This can be confusing.

    MyMotlow allows the student to apply for Admission, register for courses, check grades and schedules, pay bills, and various other administrative functions.

    Brightspace/D2L is used once you have registered for a course and need to begin your class work. It is used by both Motlow Online Courses and TN eCampus courses. See differences below.

    Motlow Email allows you to check for important notices and announcement concerning classes, registration, etc.

    What's the difference between MSCC Online (D2L) and TN eCampus (formerly ROCC/RODP)?

    TN eCampus classes are offered online from the Tennessee Board of Regents through Motlow College. TN eCampus cost more than normal Motlow courses. Motlow also offers online courses. Motlow and TN eCampus use the D2L Learning Management System for course access but use different Usernames and password's. For Motlow State's D2L Help Desk email [email protected]; for TN eCampus Help Desk call 888-223-0023.

    I just changed my password and now neither the old or new password works.

    Close down all open Internet browser window and then reopen Motlow's homepage and log back in.

    I am trying to access the library databases, but it is not working.

    Username is your Motlow student email username and password is the same password for your Motlow student email. If you continue to have trouble please contact the Library for assistance at 931-393-1670.

    I called the Helpdesk and they refused to tell me my PIN?

    Due to the federal government privacy act (FERPA), Motlow is careful giving out student information over the phone. Information to a third party is not allowed. In MyMotlow, you can click on the (I forgot My PIN/Password) tab, answer your personal question and then reset your PIN/Password. You can go to the nearest campus location, show proof of identification, and then someone will reset your PIN/Password.