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Customer Service Certificate

The Customer Service Certificate introduces you to customer service roles in banking, entrepreneurial, healthcare, and retail industries. Graduates are prepared to take the three Work Key assessments that make up the National Career Readiness Certificate (Applied Math, Workplace Documents, and Graphic Literacy).

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Practical Experience

Reasons to Choose Motlow Customer Service Studies

  • Develop a solid base of valuable customer service skills applicable to many industries
  • Improve your communication skills
  • Business basics such as spreadsheets, calculations, and applications
  • Learn to deal with demanding customers and provide problem resolution
  • Learn to problem solve and handle objections to obtain positive outcomes effectively
  • Be prepared to take the three Work Key assessments (Applied Math, Workplace Documents, and Graphic Literacy) that make up the ACT National Career Readiness Certificate (NCRC). This portable, evidence-based credential certifies the essential skills for workplace success; employers are looking for candidates with this certificate

Engage in the learning process through

  • Critical thinking
  • In-depth research and analysis
  • Interaction with students and instructors
  • Exposure to fascinating coursework, lectures and classroom interaction
  • Independent study designed to allow exploration of a specific facet of business that interests you
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