Motlow State Community College
P.O. Box 8500
Lynchburg, TN 37352-8500
Student Login Frequently Asked Questions
What are the Helpdesk hours?
During Fall and Spring Semesters, our hours are Monday - Thursday 7:30am until 9:00pm; and Friday 7:30am until 4:30pm you can call (931) 393-1510 or you can send an email to firstname.lastname@example.org anytime.
Note: When classes are not in session, the Help Desk closes at 4:30pm Monday through Friday. You may also click here for Technical HelpDesk Support.
I've been told to get Online, but I don't understand which system I need?
This can be confusing!
MyMotlow allows the student to apply for Admission, register for courses, check grade and schedules, pay bills, and various other administrative functions. The Pin you create in MyMotlow while applying to the College is your pin number that will be use for the following logins: MyMotlow, student email and MSCC Online/D2L. Please remember the numeric pin you create.
MSCC Online (also called D2L) is used once you have registered for a course and need to begin your class work. It is used by both Motlow Online Courses and RODP courses. See differences below.
Please note: Your classes will not appear in your D2L until the first day of classes.
Student Email Email allows you to check for important notices and announcement concerning classes, registration, etc.
What's the difference between MSCC Online (D2L) and RODP?
RODP (Regents Online Degree Program) are classes offered online from the Tennessee Board of Regents through Motlow College. They cost more than normal Motlow courses and are identified by having a section number of R50 or greater. Motlow also offers online courses. Both of these use D2L as the means to access your online course, they use different Usernames and PIN's for access.
I'm confused about PIN's and Passwords, What's the difference?
Some systems require a PIN (Personal Identification Number) to login while others refer to this as a Password.
Motlow has several systems that students need to access during their course of study: MyMotlow, MSCC Online/D2L and Email. Your Password/PIN for your Email account is validated at the same location as your PIN for MyMotlow. All PINs and Passwords are initially created when you apply for admission to Motlow State Community College through MyMotlow.
Use the following guide or click here for Computer Login information:
Email Accounts: Username is (First Initial, Last Name and MMDD of birth date).
Pin/Password: Is the numeric pin you initially created when you applied to Motlow CollegeMyMoltow plus your first name initial (using a capital letter) and last name initial (lowercase); example 123456De (unless you have changed it since initially applying to Motlow) plus your first name initial (capital letter) and your last name initial (lowercase letter).
MyMotlow: You must use your Student ID (Student "A" number and use a capital A or it will not allow access) and your PIN.
MSCC Online (D2L) ID: ID is (First Initial, Last Name and MMDD of birth date). Numeric Pin/Password: This will be the same as your email and computer login.
NOTE: You may also click here for five logins to remember. Also note that classes do not appear in D2L until the first day of classes for each term.
I just changed my password and now neither the old or new password works.
Close down all open Internet browser windows and then reopen Motlow's homepage and log back in.
When I try to login to MyMotlow, I get an error something about a TIP?
This is usually caused by using AOL. All you have to do is minimize AOL once you get on the Internet, and bring up Internet Explorer and login from there.
I am trying to access the library databases, but it won't accept my password.
Username and passwords are the same as your Motlow Student Email. If you have never logged into your email, you must first go to the Student Email link from our homepage and login to your email.
I called the Helpdesk and they refused to tell me my PIN?
Due to the Family Educational Rights and Privacy Act (FERPA), Motlow has to be very careful in giving out student information over the phone. In MyMotlow, you can click on the (I forgot MY Pin) tab, answer your personal question and then reset your PIN. You can also appear in person at the Technical Help Desk or at the Admissions Office on the Moore County Campus or the main office at your location, show proof of identification, and then someone will reset your PIN.