Chief Information Officer
Technical Operations, Dept. 410
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Tech Support Frequently Asked Questions
How do I login to the different systems?
Click here for various login information.
I am at a Motlow computer and it says it is "locked", and only the person who locked it or an administrator can unlock it. What should I do?
Turn the computer off then back on. This will allow you to log in.
What are the Technical Help Desk hours?
Can I connect my personal laptop to the Motlow Moore County network using wireless technology?Yes, login to "Student" network, using the same username and password as your student email account. Motlow has wireless capabilities at all campuses/buildings.
I've been told to get Online, but I don't understand which system I need?
This can be confusing!
MyMotlow allows the student to apply for Admission, register for courses, check grades and schedules, pay bills, and various other administrative functions.
MSCC Online (also called D2L) is used once you have registered for a course and need to begin your class work. It is used by both Motlow Online Courses and TN eCampus courses. See differences below.
Student email allows you to check for important notices and announcement concerning classes, registration, etc.
What's the difference between MSCC Online (D2L) and TN eCampus (formerly ROCC/RODP)?
TN eCampus classes are offered online from the Tennessee Board of Regents through Motlow College. TN eCampus cost more than normal Motlow courses and are identified by having a section number of R01, R25 or R80. Motlow also offers online courses. Motlow and TN eCampus use the D2L Learning Management System for course access but use different Usernames and PIN's. For Motlow State's D2L Help Desk email D2LHelp@mscc.edu; for TN eCampus Help Desk call 888-223-0023.
I'm confused about PIN's and Passwords, What's the difference?
Our systems require a numeric PIN (Personal Identification Number) to login while others refer to this as a Password.
Motlow has several systems that students need to access during their course of study: MyMotlow, MSCC Online/D2L and Email.
Use the following guide:
Student Email Accounts: Username is (First Initial, Last Name and MMDD of birth date)
Password: Is the numeric pin you created in MyMotlow plus your first initial capitalized and the lowercase initial of your last name.
MyMotlow: You must use your Student ID (your student ID number begins with a capital A) and the numeric pin you created when you filled out your application to Motlow.
MSCC Online (D2L) ID: Id is (First Initial, Last Name and MMDD of birth date) Password: Same password as your Motlow student email account. For assistance with D2L/MSCC Online please email D2LHelp@mscc.edu.
I just changed my password and now neither the old or new password works.
Close down all open Internet browser windows and then reopen Motlow's homepage and log back in.
I am trying to access the library databases, but it is not working.
Username is your Motlow student email username (only, do NOT add the @mscc.edu) and password is the same password for your Motlow student email. If you continue to have trouble please contact the Library for assistance at 931-393-1670.
I called the Helpdesk and they refused to tell me my PIN?
Due to the federal government privacy act (FERPA), Motlow is careful giving out student information over the phone. Information to a third party is not allowed. In MyMotlow, you can click on the (I forgot MY Pin) tab, answer your personal question and then reset your PIN. You can also appear in person at the Technical HelpDesk or the Admissions Office, or the main office at your campus location, show proof of identification, and then someone will reset your PIN.